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Shipping & Returns

Why ToolsDirect.com?

Our Company

Shipping Policy

ToolsDirect.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit from low shipping rates to the convenience of delivery right to your home.

Depending on the size and weight of the item(s) on your order, one of the following shipping methods will be used:
 
1.)     Small Pack Delivery: Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Standard Ground, 2nd day air, or Next day air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments.
 
2.)     Standard Freight Delivery: Larger, heavier items, items of a fragile nature, or items containing regulated materials, will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.
  
IMPORTANT NOTES ABOUT FREIGHT DELIVERY!
Carriers prefer to make the delivery with the person who originally placed the order, in the event that you would like some else to receive the delivery on your behalf, please contact our customer service, and we'll be glad to make that change for you.
During the delivery process the carrier will require the merchandise to be signed for, and it is very important to inspect the delivery carton for any creases, tears, dents, or holes.-should any of these damages exist please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.
 

Click To View Our shipping Tips

 

 
Where can I have my order shipped?
You can place your order online to ship to any US address. If you live in Canada you MUST call into our customer service center so that we can get a landed cost and make special delivery arrangements for you. Please note that at this time completing and filling Canadian orders may take an additional 1-2 business days. 
If you do not live within the U.S. or Canada and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the U.S.  Getting a forwarding address has never been easier! ToolsDirect.com has partnered with Bongo International to be able to service international customers. Click here to learn more!
 
Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order. If you’ve ordered items require freight delivery, you will receive a second email providing detailed instructions on how to receive and inspect your shipment. A third and final email will be forwarded once your order has shipped.
You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.
 
Shipping Rates
Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, as a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated.
If your order is going to be shipped based on weight, you must input your zip code before you check out.
Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.
If you believe the rates are incorrect, or are unable to complete your checkout process, please contact customer service for assistance.
 
Shipping Backorders
We proudly boast excellent fill rates, but occasionally an item can be on backorder due to popularity and demand. This means that different parts of your order can come from various locations around the country. If your order includes more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

 
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