Shipping Policy

Shipping & Order Confirmations 

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

 Where can I have my order shipped? 

Canadian Shipments

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

In addition:

• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply

Where can I have my order shipped?

You can place your order online to ship to any address in the United States or Canada. Shipping costs to Canada will include all applicable taxes, duties, and brokerage fees.

If you live outside of the United States or Canada (including Puerto Rico, Guam, and the U.S. Virgin Islands), please call us at               (800) 375-3403         (800) 375-3403 to place your order. Shipments outside of United States and Canada will include shipping costs only. The customer is solely responsible for any and all applicable taxes and or duties.

ImprovementDirect.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit by receiving low shipping rates and the convenience of delivery right to your home.

We’re pleased to offer three levels of service:  1. Small Pack Delivery:

Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Super Saver, Standard Ground, 2^nd Day Air, or Next Day Air** (Next Day Air is saver shipping and guaranteed by 7 p.m. local time).

If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments. 

Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier. These items are identified at time of purchase.

We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to accurately do so. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.  

Shipping Schedule:

• Orders received before 12 p.m. PST, Monday through Friday* will be shipped the same business day.
• Orders received after 12 p.m. PST, Monday through Thursday* will be shipped the following business day.
• Orders received after 12 p.m. PST on Friday will be shipped Monday* morning.
• Orders received on Saturday or Sunday will be shipped Monday* morning.
• *During holidays, any orders normally processed will not go out until the next business day.

2. Standard Freight Delivery:
 

Larger or heavier items, items of a fragile nature, or items containing regulated materials will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.

3. White Glove Delivery:

This service includes delivery of the items inside your home into the room of your choice.* As part of this service, the carton and packing materials are removed and disposed of. We highly recommend this option for larger and heavier appliances.

White Glove Delivery is a premium service, and is available for an additional charge. Because of the care of handling in transit, white glove delivery usually spans 10-14 days. Please contact customer service for details.

During the delivery process the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt.

Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.