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• Shipping Policy

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Shipping Policy

ToolsDirect.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit from low shipping rates to the convenience of delivery right to your home.

Depending on the size and weight of the item(s) on your order, one of the following shipping methods will be used:

1. Small Pack Delivery: Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Standard Ground, 2^nd day air, or Next day air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments.
2. Standard Freight Delivery: Larger, heavier items, items of a fragile nature, or items containing regulated materials, will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.

   IMPORTANT NOTES ABOUT FREIGHT DELIVERY! Carriers prefer to make the delivery with the person who originally placed the order, in the event that you would like some else to receive the delivery on your behalf, please contact our customer service, and we'll be glad to make that change for you. During the delivery process the carrier will require the merchandise to be signed for, and it is very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf

Where can I have my order shipped?

We can ship anywhere within the United States (yup, all 50 states), as well as Canada. If you live outside of the United States or Canada please call us at (800) 375-3403 to place your order as we will need to generate a custom shipping quote based on the items you wish to order and where they are shipping to.

Canadian Shipments

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times. In addition:

• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return.
• All charges and credits are done in US dollars, ToolsDirect.com is not responsible for changes in exchange rates or any fees you incur from your bank for currency exchange.
• By ordering goods from ToolsDirect.com, you hereby authorize ToolsDirect.com's licensed Canadian customs broker chosen by ToolsDirect.com to act as your agent, and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise, account for duties and taxes, to return merchandise through ToolsDirect.com's Licensed Canadian Customs Broker, and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from ToolsDirect.com. In this connection, you also authorize the customs broker to endorse any refund cheque issued by the CBSA in your name, so that ToolsDirect.com can be reimbursed.

Shipping & Order Confirmations

Shortly after placing your order, you’ll receive an email confirming that we’ve received your order. You’ll receive a second email when your order has shipped. (You’ll receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

Shipping Rates

ToolsDirect.com offers free shipping on all orders over $199.00 delivered by Standard Ground or orders over $1500.00 delivered by LTL, to the 48 contiguous states*. Free shipping offer does not apply to Alaska, Hawaii, Canada, or any other international destination.

*Free Shipping offer is for a limited time and subject to change.

Shipping Backorders

We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country.

If you order more than one item, we’ll make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges.

In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via email of the estimated delivery date for your backordered items. You will NOT be charged any additional freight charges for items that are backordered.

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